Return & Refund Policy

1. Return Eligibility

Due to the perishable nature of grocery items, our return policy varies by product category:

• Fresh Produce, Dairy, Meat & Seafood: Returns accepted within 24 hours of delivery for quality issues
• Pantry Items (Non-perishable): Returns accepted within 14 days of delivery, unopened and in original packaging
• Zero-Waste Products (Reusables): Returns accepted within 30 days of delivery, unused and in original packaging
• Damaged or Incorrect Items: We'll issue a full refund or replacement immediately

2. Non-Returnable Items

The following items cannot be returned:

• Items that have been opened or partially consumed (for perishables)
• Items past their expiration date
• Custom or special-order items
• Gift cards
• Items damaged due to improper storage after delivery

3. How to Initiate a Return

4. Refund Processing

Once your return is approved, refunds will be processed as follows:

• Original Payment Method: Refund issued within 5-7 business days
• Store Credit: Available immediately upon approval
• Partial Refunds: May be issued for items with minor quality issues

5. Quality Guarantee

We take pride in our fresh produce quality. If any item doesn't meet your expectations:

• Minor Quality Issues: We'll issue a partial refund or discount on your next order
• Major Quality Issues (spoilage, damage): Full refund or free replacement
• Missing Items: Full refund for missing items + $5 store credit

6. Return Shipping

For returns of non-perishable items, return shipping costs are as follows:

• Defective or Incorrect Items: Free return shipping (we provide the label)
• Change of Mind: Customer responsible for return shipping costs

Note: Perishable items should not be returned by mail. Please contact us immediately for local collection or photo-based refunds.

7. Subscription Box Returns

For our Seasonal Harvest Box subscriptions:

• Skip or cancel your next box up to 3 days before shipment
• Returns on delivered boxes follow the standard perishable policy (24-hour window)
• Subscription credits are transferable but not refundable after 30 days

8. Order Cancellations

You may cancel your order for a full refund if:

• Cancellation requested within 1 hour of order placement
• Order has not yet been processed for shipping
• For subscription orders, cancellation available up to 3 days before next shipment

9. Contact Returns Department

To initiate a return or ask questions about our policy, please contact us:

returns@centralmart.com
+1 (888) 787-7769 (Press 2 for Returns)
Monday-Friday, 9AM - 6PM EST